Chat with us
👋 Any questions?
Please text us at
(833) 400-3868

Taking care of
yourself has never
been this easy.

How UPGUYS works

UPGUYS is a Canadian physician-led telehealth and telepharmacy platform focused on low testosterone treatment and men’s hormone health, with additional treatments for ED and hair loss. Licensed physicians, practitioners and pharmacies serve patients across Canada.

Everything happens online or over the phone. Some treatments need a lab test before anything is prescribed and some do not, so the steps that only apply when a test is needed are marked.

A smartphone showing the UPGUYS online health questionnaire

Fill out the questionnaire

Start with a short online questionnaire about your health, your symptoms and your medical history. It asks the things a practitioner would ask you in a clinic: what you have noticed, how long it has been going on, what else you take and any conditions you live with.

It takes about five minutes and costs nothing. A licensed Canadian practitioner reviews your answers before any treatment is recommended.

A Canadian lab requisition form with two empty blood collection tubes

Receive a lab requisition

Some conditions cannot be assessed from symptoms alone. The practitioner needs a fuller picture of what is going on before deciding whether you are a candidate for treatment at all, and that means bloodwork. Where that applies, a lab requisition is authorized and you take it to any lab near you.

Authorizing the requisition is free. Whether the lab tests themselves are covered depends on your province.

A stethoscope, for the free consultation with a licensed Canadian practitioner

Connect with a practitioner

We arrange a phone consultation at a time that suits you. A licensed Canadian practitioner goes through your symptoms, your history, and your lab results if you had a test, then tells you whether treatment is right for you.

This is a real phone conversation between you and the practitioner, so ask whatever you want to ask. The consultation is free, whether or not anything is prescribed.

A plain white unbranded UPGUYS shipping box

Delivered to your door

If treatment is right for you, a pharmacist calls before anything ships. They explain how it is taken, what to look out for, and answer your questions.

Your order then goes out from one of our licensed Canadian pharmacies in plain packaging, with nothing on the outside to say what is inside, usually the same day it is approved. Standard shipping is free of charge, and packages are usually sent requiring a signature.

A desk calendar with a follow-up date circled in teal

Ongoing care

Treatment is not a one-time thing. It is a longer road to a better version of yourself, and we stay on it with you. When you need more of your medication we make sure the refill is arranged, and if something changes or a question comes up you can reach the team and speak with a practitioner at any point.

Some treatmentsIf your treatment involves bloodwork, you will repeat it and speak with the practitioner every three to six months, so your results can be reviewed and your treatment adjusted.

First steps towards the better you. Today