Questions For Upguys


How does Upguys work?

There are just a few steps to the Upguys process:

  • You can select the medication first if you know what you need (don’t worry if you don’t)
  • Fill out a quick questionnaire about your symptoms and overall health, so we can make sure to exclude any incompatibilities
  • We’ll connect you with a licensed physician at a time convenient for you, so you can discuss your condition or any concerns
  • You’ll receive your medications and treatment plan in a discreet packaging just a few days later

Why do you need to see my ID?

We’re required by law to verify your identity (using a valid government-issued ID) before we can dispense any prescribed medication. Your personal information or answers to our questionnaire will never be shared outside of our system.

Do I need a medical prescription for Upguys?

So far, Upguys only offers prescription medication. That’s why we connect you with a physician before finalizing your order. But it’s super quick! We promise.

Is my personal information safe here?

We built Upguys using the world's best security protocols. We comply with all applicable privacy regulations and never share your personal information outside of our system. Read our Privacy Policy for more details.

Will my insurance cover the Upguys prescription?

Since insurance coverage varies depending on the specific prescription and dosage, consult with your insurance company to be sure. We’ll provide you with an official pharmacy receipt which you can then submit as an insurance claim.

Do I have to pay for shipping?

No. Shipping from Upguys is absolutely free!

How discreet is your packaging?

All Upguys products ship in discreet and unbranded envelopes.