Chat with us
👋 Any questions?
Please text us at
(833) 400-3868
UPGUYS testosterone replacement therapy (TRT), ED and hair loss patient reviews in Canada

Verified Patient Reviews

UPGUYS Reviews:
What Canadian Men Say

Over 3,100 verified reviews across Google and Trustpilot from men who have used UPGUYS for low testosterone treatment, ED, and hair loss since 2020. All reviews are published on independent platforms. UPGUYS cannot edit or remove any verified review once posted.

Rating 5.0 2,606 reviews

What UPGUYS Patients Consistently Report

Recurring themes from real patient reviews. These are the things men bring up again and again when they write about their experience with UPGUYS.

Pricing

Zero upfront costs

No fee for practitioner calls, lab requisitions, or shipping. Patients only pay for medication if a prescription is issued.

Medical quality

Real conversations with practitioners

Thorough calls with licensed Canadian practitioners who take the time to understand their concerns and recommend the appropriate next step.

Before treatment

Men's condition before treatment

Reviewers often describe the concerns that brought them to UPGUYS and how those concerns affected their daily lives before getting started.

Delivery

Discreet delivery across Canada

Plain packaging, often delivered the same week, directly to your door anywhere in Canada.

Pharmacist support

A pharmacist walks you through every step

Before starting treatment, a pharmacist personally calls to explain exactly how to use the medication.

Follow-up

Ongoing treatment reviews

Reviewers commonly describe follow-up calls, treatment reviews and ongoing support throughout their treatment.

Verified UPGUYS Patient Reviews from Trustpilot and Google

A selection of unedited patient reviews covering all UPGUYS programs. Trustpilot shows a 4.9 TrustScore across 570+ reviews. Our East Canada and West Canada fulfilment centres have a combined 2,600+ Google reviews with a 5.0 average rating.

Flavio

Fast and easy to contact, get lab tests done and get the prescription Great customer service team

Trustpilot 2 days ago
James

James

I am very impressed with the qualifying process for the program.from the preliminary questions asked and the phone interviews with the professionals in this program to the blood work,availability of and choice of the different applications for each individual accepted into the program and the follow up with documenting your progress. I would not hesitate to refer someone to the TRT program James

Google 1 month ago
Timothy

Timothy

UPGUYS is a reliable company. Their staff are professional and easy to deal with it. The products they provide are effective and affordable. They provide lots of information about their products & services. Keep it up & going!

Google 1 week ago

Sean

Right from the beginning upguys has been easy to contact and upfront with any questions I havr. The instructions on what to do are crystal clear and they are very detailed. I recommend them to any man looking into their company.

Trustpilot 4 days ago
Alex

Alex

I had received amazing customer service from start to finish with my inquiry. The shipping was extremely fast too! Pricing wise, they are incredibly hard to beat with everything that they offer taken into consideration. Very professional with their processes and how they operate. I highly recommend checking out UPGUYS - they will not disappoint.

Google 1 month ago
Michael

Michael

I can't say enough good things about my experience with UPGUYS! From the initial consultation to speaking with the doctors and nurse practitioners, the entire process has been professional, informative, and seamless. Everyone I've dealt with has been knowledgeable, approachable, and genuinely interested in helping me feel my best. Since starting TRT, the difference in how I feel has been incredible. My energy levels are back, I'm crushing it in the gym, my recovery has improved, and both physically and mentally, I feel fantastic. I'm looking and feeling better than I have in years! I've always been committed to training hard, eating well, and maintaining a solid vitamin and supplement routine. Adding medically supervised TRT to that lifestyle has honestly been one of the best decisions I've made for my overall well-being. A huge thank you to the entire UPGUYS team for making the experience so positive. It's refreshing to deal with healthcare professionals who listen, take your concerns seriously, and genuinely care about your progress. Highly recommend UPGUYS to any man looking to take his health seriously and explore whether TRT might be right for him!

Google 1 week ago

Jeffrey

Fast service, helpful and informative doctors, constant updates on current knowledge and science

Trustpilot 5 days ago
Jordan

Jordan

I am a newer member and patient of UPGUYS and the whole process has been nothing less than great! UPGUYS is thorough with answering all my questions, prompt and patient with me as I adjust to this new medication. I would recommend UPGUYS to anyone who is curious about getting their own levels checked and (if eligible) getting back to the best version of themselves

Google 1 month ago
Daniel

Daniel

UPGUYS. Has improved my quality of life in a short time.Since starting trt my energy and mood are up, I have the energy to be more consistent in the gym also. Feeling and seeing results. Professional service, based on blood work that gets you to optimization. Thank you!

Google 2 weeks ago

Alex

Fast and Reliable

Trustpilot 5 days ago
piotr

piotr

I honestly did not expect such an amazing positive reaction from my body. I’m 56 nowand I’m starting to feel like I’m 33again. I’m completely serious about these results. Even when I was younger, I never felt this good. Right now, I simply feel great.” thank you guys👍 thank you UPGUYS

Google 2 months ago
Roger

Roger

Always easy and convenient to deal with they go above and beyond to help.

Google 2 weeks ago

Chris

Fast responses and shipping Reliable cistomer service

Trustpilot 5 days ago
Scott

Scott

Great experience, very easy, not embarrassing, crazy fast shipping, standard is like 3 days!, highly recommend

Google 2 months ago
Mr.

Mr.

Great service and very helpful.

Google 2 weeks ago

Christopher

Very prompt service. Once I was approved by the doctor my package was shipped and arrived the next day. Instructions from the doctor, and then by the pharmacist, were very clear and straightforward. The video on how to administer the treatment made it so simple. Overall it’s been a very easy process.

Trustpilot 5 days ago
P.C

P.C

The Pharmacist called me during my work time when I was with a client, I asked him to call me back and he did with no blowback!! Very professional!!! Upguys understands we are busy in life and accomodate there customers!!!

Google 2 months ago
David

David

Wow , I am very impressed with the staff and the doctors at UPGUYS Very fast, polite and professional service. They wasted no time in Diagnosing me on the phone and shipping my order all within a couple of days.Great price too Thanks UPGUYS ! Two thumbs UP 👍👍😀

Google 3 weeks ago

Marco

Excellent customer service, great communication, and fast delivery. Very satisfied with my experience!

Trustpilot 5 days ago
S

S

I have been with UPGUYS for just over a year now and I would absolutely recommend their services. They are an outstanding provider, easy to communicate with and have stellar products. And I always find the time to read over their weekly newsletter, which is well structured and highly informative. At 60+, and just beginning my TRT journey, it's comforting to have a provider like UPGUYS standing beside me.

Google 2 months ago
Seb

Seb

(Translated by Google) Simple and practical, really effective. (Original) Simple et pratique, vraiment efficace.

Google 1 month ago

Patrick

Everyone is courteous and helpful always quick replies when questions are asked, all around great service and great program, anyone on the fence about joining dont wait, ive been on for almost 2yrs and I love it

Trustpilot 5 days ago
Eric

Eric

Great customer service and fast shipping right to the house. I’ve been using UPGUYS for a few years now and it’s been a pleasure all along. From prescriptions, doctor phone consultations, online advice, shipping times, product information etc etc. Always helpful and I appreciate their efforts.

Google 3 months ago
Sylvain

Sylvain

(Translated by Google) What an exceptional team! ***** (Original) Quelle équipe exceptionnelle *****

Google 1 month ago

Michael

Serious company, good service and fast delivery.

Trustpilot 5 days ago
Adrien

Adrien

I really like the service and the results. TRT has helped me a lot. I don't like that my insurance won't cover it because it's not a Dr's referral and the contents of the compound are not identified on the prescription.

Google 4 months ago
r

r

The customer service is undoubtedly great, however the cost of the medication is more than double what you would pay at the pharmacy. So if cost is a factor consider your GP or shop around.

Google 1 month ago

Marc

Always responsive on weekends by text any questions happy about blood work is done.

Trustpilot 5 days ago
Mark

Mark

I have taken the TRT cream with not gr8 results. I am on my 2nd vial of injectable and has been so beneficial. Increased stamina, strength, libido. Better sleep and better mood. Some weight gain, probably mostly muscle given my works with some water retention. Great product ,, hoping same results will continue. Thanks Doc and UPGUYS!

Google 4 months ago
Serge

Serge

For quite some time, I had been dealing with low energy, fatigue, brain fog, mood changes, poor sleep, and a noticeable decline in my performance and motivation at the gym. I felt that something wasn’t right, but unfortunately, my family doctor didn’t really address my concerns. When I asked about having my testosterone checked, I was told that I didn’t need to have it checked and that what I was experiencing was likely just part of getting older. I eventually decided to pursue testing through an endocrinologist, and that’s when I discovered that my testosterone levels were much lower than I expected. My results showed a total testosterone of 11 nmol/L and free testosterone of 280 pmol/L. What was frustrating was that, despite my symptoms and these results, the endocrinologist told me that my numbers were “normal for a 56-year-old male.” That’s when I discovered UPGUYS, and their approach was completely different. They looked at the entire picture — my symptoms, my age, and my bloodwork — rather than simply looking at whether my results technically fell within a reference range. UPGUYS felt that my testosterone was very low and that my symptoms were consistent with low testosterone. They took my concerns seriously and, after reviewing my information, started me on TRT right away. After months of feeling like my concerns weren’t being heard, it was incredibly reassuring to finally have a medical provider take the time to look at the whole picture and offer treatment. I’m still early in my TRT journey, so I can’t comment on the long-term results yet, but my experience with UPGUYS so far has been excellent. The biggest difference for me has simply been feeling heard and taken seriously. If you’re a man experiencing symptoms that you suspect could be related to low testosterone and you’re being told, “That’s just normal for your age,” I’d definitely recommend getting properly evaluated and considering UPGUYS. Five stars for their responsiveness, professionalism, and willingness to actually listen. ⭐⭐⭐⭐⭐

Google 1 month ago

Kevin

These folks are top notch! Best in the business. They are an extremely organized fine tuned machine with phenomenal customer service A++++

Trustpilot 6 days ago
Murry

Murry

Very easy and personal to talk to. Very helpfull

Google 4 months ago
sayhihello

sayhihello

Very easy to use, valuable advice from them

Google 2 months ago

Trent

The ease to get the RX and then use it on line with same company.

Trustpilot 6 days ago
Marc-André

Marc-André

(Translated by Google) Professional approach and we felt well supported by the administrative and medical staff. They were always quick to answer our questions. Thank you! (Original) Approche professionnelle et on se sent bien encadré par le personnel administratif et médical. Toujours prompts à nous répondre lorsque nous avons des interrogations. Merci !!!

Google 4 months ago
Eric

Eric

It can take months and be very expensive to see a specialist in your town. With UpGuys I had my lab requisition and it took a week to talk to a practitioner and she gave me a prescription, 4 days after I had my treatment. I can talk to a pharmacist very easily, they are very professional and if I need to talk to any other specialist someone will contact me. I recommend!!

Google 2 months ago

Randy

They make it very easy

Trustpilot 6 days ago
Andy

Andy

Very professional.quick and so pleasant and easy to work with

Google 4 months ago
Paul

Paul

UPGUYS are great to deal with - always supper responsive and flexible w treatment options - highly recommended !!!!!

Google 2 months ago

Brayson

Customer service is very quick to respond and always there to help. My delivery came in quickly and there was no issues with anything.

Trustpilot 6 days ago
Brad

Brad

Excellent communication and speedy process

Google 5 months ago
Nicholas

Nicholas

Best services ever, best customer services, quick shipping and just best overall company. I love this company i never had a bad experience ever

Google 2 months ago

David

This company was a pleasure to deal with on all levels. They were all very polite professional, and informative an easy going bunch for sure.I had the Minoxidil in my hamd within 3 days ,free shipping was a bonus. And there proce was Awesome too Thanks UpGuys 2 thimbs up 👍 And 5 ⭐

Trustpilot 6 days ago
bruno

bruno

My Experience with UPGuys has been Excellent the Doctors are so easy to talk to and they Listen to what your needs are, And also the Pharmacist she great she literally went threw everything with me to make sure I am using the Medication Properly. I Highly Recommend UpGuys.

Google 5 months ago
Mocaiber

Mocaiber

Great team and very professional in all fronts

Google 2 months ago

Squish

Great discrete service.

Trustpilot 6 days ago
Curtis

Curtis

Excellent service and highly recommend, I was self medicating with grey market test, up guys have professionals who helped guide me through balancing my levels before I had done any permanent damage. There service team and team of medical professionals were very respectful and client focused. My mood and body have balanced out since I have followed there advice. Thank you!

Google 5 months ago
Keth

Keth

Would definitely recommend up guys they made the process easy and small I was able to get the treatment I needed and already starting to see the difference

Google 2 months ago

How UPGUYS Collects and Verifies Reviews

Every review on this page is published on Google or Trustpilot. We don't write them, we can't edit them, and we can't take them down.

You start your treatment with UPGUYS

At any point in your treatment, you can leave a review on Google or Trustpilot. We encourage it, because an honest account of the experience is what helps the next man decide.

The platform verifies your account

Both Google and Trustpilot require a verified account before a review is accepted. We cannot edit or remove any review once posted.

Your review goes live: good or bad

We display what patients actually say. Numbers refresh weekly from each platform's public page.

Ask AI about UPGUYS

Common Questions About UPGUYS Reviews

Questions men ask about UPGUYS reviews and the clinic, answered honestly.

Are UPGUYS reviews from real patients?
Yes. All UPGUYS reviews shown on this page are sourced directly from Google and Trustpilot, where they were posted by UPGUYS patients sharing their experiences.
Is UPGUYS a legitimate Canadian clinic?
Yes. UPGUYS is a legitimate Canadian physician-led telehealth and pharmacy platform that has operated since 2020 and served more than 170,000 men across Canada. UPGUYS connects patients with licensed Canadian medical practitioners for consultations. When treatment is appropriate, prescriptions are issued by practitioners and dispensed by licensed Canadian pharmacies, with pharmacist support provided throughout the process.
Does UPGUYS show negative reviews too?
Yes. The UPGUYS reviews page includes both positive and critical reviews sourced directly from Google and Trustpilot, giving readers a broader view of patient experiences.
What is UPGUYS's Trustpilot rating?
UPGUYS is rated Excellent on Trustpilot, with a 4.9 TrustScore out of 5 based on more than 570 reviews. The current rating and all published reviews are available on UPGUYS's Trustpilot profile.
How does UPGUYS compare to other Canadian men's health clinics?
UPGUYS combines convenient online access with Canadian medical oversight and pharmacy support. Patients consult with licensed Canadian practitioners, and when treatment is appropriate, prescriptions are dispensed by licensed Canadian pharmacies. Reviews frequently mention thorough consultations, pharmacist guidance, transparent pricing and discreet delivery.
What do patients most commonly praise about UPGUYS?
Patients most commonly praise UPGUYS for transparent pricing, thorough consultations with licensed Canadian practitioners, pharmacist support, responsive service and fast, discreet delivery. These themes appear repeatedly in reviews on Google and Trustpilot.
Does UPGUYS operate across all of Canada?
Yes. UPGUYS provides online care and medication delivery across Canada through licensed Canadian practitioners and pharmacies in Western and Eastern Canada, serving patients nationwide. Access to specific programs depends on provincial availability and individual eligibility.