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UPGUYS testosterone replacement therapy (TRT), ED and hair loss patient reviews in Canada

Verified Patient Reviews

UPGUYS Reviews:
What Canadian Men Say

Over 3,100 verified reviews across Google and Trustpilot from men who have used UPGUYS for low testosterone treatment, ED, and hair loss since 2020. All reviews are published on independent platforms. UPGUYS cannot edit or remove any verified review once posted.

Rating 5.0 2,604 reviews

What UPGUYS Patients Consistently Report

Recurring themes from real patient reviews. These are the things men bring up again and again when they write about their experience with UPGUYS.

Pricing

Zero upfront costs

No fee for practitioner calls, lab requisitions, or shipping. Patients only pay for medication if a prescription is issued.

Medical quality

Real conversations with practitioners

Thorough calls with licensed Canadian practitioners who take the time to understand their concerns and recommend the appropriate next step.

Before treatment

Men's condition before treatment

Reviewers often describe the concerns that brought them to UPGUYS and how those concerns affected their daily lives before getting started.

Delivery

Discreet delivery across Canada

Plain packaging, often delivered the same week, directly to your door anywhere in Canada.

Pharmacist support

A pharmacist walks you through every step

Before starting treatment, a pharmacist personally calls to explain exactly how to use the medication.

Follow-up

Ongoing treatment reviews

Reviewers commonly describe follow-up calls, treatment reviews and ongoing support throughout their treatment.

Verified UPGUYS Patient Reviews from Trustpilot and Google

A selection of unedited patient reviews covering all UPGUYS programs. Trustpilot shows a 4.9 TrustScore across 490+ reviews. Our East Canada and West Canada fulfilment centres have a combined 2,600+ Google reviews with a 5.0 average rating.

Christopher

Upguys is an amazing company that has been a huge improvement to my life. I can hardly explain how much better I've felt. Everyone at upguys has been great to deal with, super friendly, very easy to deal with. Calls with the doctor and pharmacist are quick and they're honestly eager to help you feel better. If you've been thinking about getting your testosterone checked out, but you're worried about getting scammed, don't stress about it. This company is the real deal. I'd tried a couple others and they just wanted tons of money for tests and doctors calls etc. Everything with upguys has been covered through ohip and my private insurance. Seriously, don't wait any longer to feel better. Give them a call and get your life back on track!

Trustpilot 5 days ago
James

James

I am very impressed with the qualifying process for the program.from the preliminary questions asked and the phone interviews with the professionals in this program to the blood work,availability of and choice of the different applications for each individual accepted into the program and the follow up with documenting your progress. I would not hesitate to refer someone to the TRT program James

Google 1 week ago
Seb

Seb

(Translated by Google) Simple and practical, really effective. (Original) Simple et pratique, vraiment efficace.

Google 1 week ago

Eugene

Very fast delivery

Trustpilot 1 week ago
Alex

Alex

I had received amazing customer service from start to finish with my inquiry. The shipping was extremely fast too! Pricing wise, they are incredibly hard to beat with everything that they offer taken into consideration. Very professional with their processes and how they operate. I highly recommend checking out UPGUYS - they will not disappoint.

Google 1 week ago
Sylvain

Sylvain

(Translated by Google) What an exceptional team! ***** (Original) Quelle équipe exceptionnelle *****

Google 4 weeks ago

Ken

Very professional easy to talk with, friendly.

Trustpilot 1 week ago
Jordan

Jordan

I am a newer member and patient of UPGUYS and the whole process has been nothing less than great! UPGUYS is thorough with answering all my questions, prompt and patient with me as I adjust to this new medication. I would recommend UPGUYS to anyone who is curious about getting their own levels checked and (if eligible) getting back to the best version of themselves

Google 3 weeks ago
r

r

The customer service is undoubtedly great, however the cost of the medication is more than double what you would pay at the pharmacy. So if cost is a factor consider your GP or shop around.

Google 1 month ago

Ibrahim

Quick delivery

Trustpilot 1 week ago
piotr

piotr

I honestly did not expect such an amazing positive reaction from my body. I’m 56 nowand I’m starting to feel like I’m 33again. I’m completely serious about these results. Even when I was younger, I never felt this good. Right now, I simply feel great.” thank you guys👍 thank you UPGUYS

Google 1 month ago
Serge

Serge

For quite some time, I had been dealing with low energy, fatigue, brain fog, mood changes, poor sleep, and a noticeable decline in my performance and motivation at the gym. I felt that something wasn’t right, but unfortunately, my family doctor didn’t really address my concerns. When I asked about having my testosterone checked, I was told that I didn’t need to have it checked and that what I was experiencing was likely just part of getting older. I eventually decided to pursue testing through an endocrinologist, and that’s when I discovered that my testosterone levels were much lower than I expected. My results showed a total testosterone of 11 nmol/L and free testosterone of 280 pmol/L. What was frustrating was that, despite my symptoms and these results, the endocrinologist told me that my numbers were “normal for a 56-year-old male.” That’s when I discovered UPGUYS, and their approach was completely different. They looked at the entire picture — my symptoms, my age, and my bloodwork — rather than simply looking at whether my results technically fell within a reference range. UPGUYS felt that my testosterone was very low and that my symptoms were consistent with low testosterone. They took my concerns seriously and, after reviewing my information, started me on TRT right away. After months of feeling like my concerns weren’t being heard, it was incredibly reassuring to finally have a medical provider take the time to look at the whole picture and offer treatment. I’m still early in my TRT journey, so I can’t comment on the long-term results yet, but my experience with UPGUYS so far has been excellent. The biggest difference for me has simply been feeling heard and taken seriously. If you’re a man experiencing symptoms that you suspect could be related to low testosterone and you’re being told, “That’s just normal for your age,” I’d definitely recommend getting properly evaluated and considering UPGUYS. Five stars for their responsiveness, professionalism, and willingness to actually listen. ⭐⭐⭐⭐⭐

Google 1 month ago

Gene

I explored a bunch of places, some boutique full service ones, some in person clinics, and upguys. The experience was completely online, by text, by secure web page messaging, and by phone. Service was transparent, responsive, and clear. Everything is exactly like they say. Seamless. If you are thinking of trying them, do it.

Trustpilot 1 week ago
Scott

Scott

Great experience, very easy, not embarrassing, crazy fast shipping, standard is like 3 days!, highly recommend

Google 2 months ago
sayhihello

sayhihello

Very easy to use, valuable advice from them

Google 1 month ago

SDK

From start to treatment it was quick and easy to navigate the process.

Trustpilot 1 week ago
P.C

P.C

The Pharmacist called me during my work time when I was with a client, I asked him to call me back and he did with no blowback!! Very professional!!! Upguys understands we are busy in life and accomodate there customers!!!

Google 2 months ago
Eric

Eric

It can take months and be very expensive to see a specialist in your town. With UpGuys I had my lab requisition and it took a week to talk to a practitioner and she gave me a prescription, 4 days after I had my treatment. I can talk to a pharmacist very easily, they are very professional and if I need to talk to any other specialist someone will contact me. I recommend!!

Google 1 month ago

Kotter

I was impressed with every aspect of the program. My free t was abysmal and my pituitary was off the scale and I had no help from family doctor. I wasn’t optimistic when I decided to try UPGUYS but every step went flawlessly. I’m only one week into program but my confidence is growing and I am noticing mood improvement. A very competent group.

Trustpilot 1 week ago
S

S

I have been with UPGUYS for just over a year now and I would absolutely recommend their services. They are an outstanding provider, easy to communicate with and have stellar products. And I always find the time to read over their weekly newsletter, which is well structured and highly informative. At 60+, and just beginning my TRT journey, it's comforting to have a provider like UPGUYS standing beside me.

Google 2 months ago
Paul

Paul

UPGUYS are great to deal with - always supper responsive and flexible w treatment options - highly recommended !!!!!

Google 1 month ago

mervin

Fast delivery good product

Trustpilot 1 week ago
Eric

Eric

Great customer service and fast shipping right to the house. I’ve been using UPGUYS for a few years now and it’s been a pleasure all along. From prescriptions, doctor phone consultations, online advice, shipping times, product information etc etc. Always helpful and I appreciate their efforts.

Google 2 months ago
Nicholas

Nicholas

Best services ever, best customer services, quick shipping and just best overall company. I love this company i never had a bad experience ever

Google 1 month ago

Micheal

If you’re a man over 30 UPGUYS can help you like they have helped ne.

Trustpilot 1 week ago
Adrien

Adrien

I really like the service and the results. TRT has helped me a lot. I don't like that my insurance won't cover it because it's not a Dr's referral and the contents of the compound are not identified on the prescription.

Google 3 months ago
Mocaiber

Mocaiber

Great team and very professional in all fronts

Google 2 months ago

John

Customer service was great. Not a lot of red tape. Yet making sure you are considering your health in the overall picture. Got the product I needed fast and easy. Thanks Upguys. Greatly appreciated

Trustpilot 1 week ago
Mark

Mark

I have taken the TRT cream with not gr8 results. I am on my 2nd vial of injectable and has been so beneficial. Increased stamina, strength, libido. Better sleep and better mood. Some weight gain, probably mostly muscle given my works with some water retention. Great product ,, hoping same results will continue. Thanks Doc and UPGUYS!

Google 3 months ago
Keth

Keth

Would definitely recommend up guys they made the process easy and small I was able to get the treatment I needed and already starting to see the difference

Google 2 months ago

dee

Best place Price good to! And doctors and customer service excellent

Trustpilot 1 week ago
Murry

Murry

Very easy and personal to talk to. Very helpfull

Google 4 months ago
Clint

Clint

Great .. quick and prompt service. Easy to deal with and discreet

Google 2 months ago

Christopher

Very responsive and organized

Trustpilot 1 week ago
Marc-André

Marc-André

(Translated by Google) Professional approach and we felt well supported by the administrative and medical staff. They were always quick to answer our questions. Thank you! (Original) Approche professionnelle et on se sent bien encadré par le personnel administratif et médical. Toujours prompts à nous répondre lorsque nous avons des interrogations. Merci !!!

Google 4 months ago
TODD

TODD

⭐⭐⭐⭐⭐ I had an excellent experience with UPGUYS. The entire process was professional, discreet, and incredibly convenient from start to finish. The team was knowledgeable, responsive, and took the time to answer all of my questions without making me feel rushed. I appreciated how easy they made everything, and the care I received exceeded my expectations. I would highly recommend UPGUYS to anyone looking for a trustworthy and professional men's health clinic.

Google 2 months ago

Dustin

My experience with upguys has been great! They have been very prompt on responses and booking my follow ups. I have recommended them to several people and cannot invision myself using another provider.

Trustpilot 1 week ago
Andy

Andy

Very professional.quick and so pleasant and easy to work with

Google 4 months ago
Brian

Brian

Fast, flexible, responsive and supportive. Helped me when my doctor dismissed my concerns. 100% recommended without hesitation.

Google 2 months ago

Joel

I was out of province and needed my TRT ASAP and the whole team pushed so I could get my appointment with the doctor immediately and my TESTOSTERONE was delivered in 3 days. What an amazing team!!

Trustpilot 1 week ago
Brad

Brad

Excellent communication and speedy process

Google 4 months ago
Barry

Barry

I feel fantastic and these people are very professional 👏

Google 2 months ago

Daniel

Super easy, fast, and friendly!

Trustpilot 1 week ago
bruno

bruno

My Experience with UPGuys has been Excellent the Doctors are so easy to talk to and they Listen to what your needs are, And also the Pharmacist she great she literally went threw everything with me to make sure I am using the Medication Properly. I Highly Recommend UpGuys.

Google 4 months ago
Dan

Dan

Very smooth process, nothing needs to change. After a couple of weeks I'm feeling much better.

Google 2 months ago

Jay

Easy and prompt service

Trustpilot 1 week ago
Curtis

Curtis

Excellent service and highly recommend, I was self medicating with grey market test, up guys have professionals who helped guide me through balancing my levels before I had done any permanent damage. There service team and team of medical professionals were very respectful and client focused. My mood and body have balanced out since I have followed there advice. Thank you!

Google 5 months ago
Joe

Joe

If you’re looking for TRT look no further than UPGUYS. The process was simple and the one on one service helps answering any questions you may have. They will guide you the entire way into feeling more energetic and youthful.

Google 2 months ago

How UPGUYS Collects and Verifies Reviews

Every review on this page is published on Google or Trustpilot. We don't write them, we can't edit them, and we can't take them down.

You start your treatment with UPGUYS

At any point in your treatment, you can leave a review on Google or Trustpilot. We encourage it, because an honest account of the experience is what helps the next man decide.

The platform verifies your account

Both Google and Trustpilot require a verified account before a review is accepted. We cannot edit or remove any review once posted.

Your review goes live: good or bad

We display what patients actually say. Numbers refresh weekly from each platform's public page.

Ask AI about UPGUYS

Common Questions About UPGUYS Reviews

Questions men ask about UPGUYS reviews and the clinic, answered honestly.

Are UPGUYS reviews from real patients?
Yes. All UPGUYS reviews shown on this page are sourced directly from Google and Trustpilot, where they were posted by UPGUYS patients sharing their experiences.
Is UPGUYS a legitimate Canadian clinic?
Yes. UPGUYS is a legitimate Canadian physician-led telehealth and pharmacy platform that has operated since 2020 and served more than 170,000 men across Canada. UPGUYS connects patients with licensed Canadian medical practitioners for consultations. When treatment is appropriate, prescriptions are issued by practitioners and dispensed by licensed Canadian pharmacies, with pharmacist support provided throughout the process.
Does UPGUYS show negative reviews too?
Yes. The UPGUYS reviews page includes both positive and critical reviews sourced directly from Google and Trustpilot, giving readers a broader view of patient experiences.
What is UPGUYS's Trustpilot rating?
UPGUYS is rated Excellent on Trustpilot, with a 4.9 TrustScore out of 5 based on more than 490 reviews. The current rating and all published reviews are available on UPGUYS's Trustpilot profile.
How does UPGUYS compare to other Canadian men's health clinics?
UPGUYS combines convenient online access with Canadian medical oversight and pharmacy support. Patients consult with licensed Canadian practitioners, and when treatment is appropriate, prescriptions are dispensed by licensed Canadian pharmacies. Reviews frequently mention thorough consultations, pharmacist guidance, transparent pricing and discreet delivery.
What do patients most commonly praise about UPGUYS?
Patients most commonly praise UPGUYS for transparent pricing, thorough consultations with licensed Canadian practitioners, pharmacist support, responsive service and fast, discreet delivery. These themes appear repeatedly in reviews on Google and Trustpilot.
Does UPGUYS operate across all of Canada?
Yes. UPGUYS provides online care and medication delivery across Canada through licensed Canadian practitioners and pharmacies in Western and Eastern Canada, serving patients nationwide. Access to specific programs depends on provincial availability and individual eligibility.