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UPGUYS testosterone replacement therapy (TRT), ED and hair loss patient reviews in Canada

Verified Patient Reviews

UPGUYS Reviews:
What Canadian Men Say

Over 3,000 verified reviews across Google and Trustpilot from men who have used UPGUYS for low testosterone treatment, ED, and hair loss since 2020. All reviews are published on independent platforms. UPGUYS cannot edit or remove any verified review once posted.

Rating 5.0 2,601 reviews

What UPGUYS Patients Consistently Report

Recurring themes from real patient reviews. These are the things men bring up again and again when they write about their experience with UPGUYS.

Pricing

Zero upfront costs

No fee for practitioner calls, lab requisitions, or shipping. Patients only pay for medication if a prescription is issued.

Medical quality

Real conversations with practitioners

Thorough calls with licensed Canadian practitioners who take the time to understand their concerns and recommend the appropriate next step.

Before treatment

Men's condition before treatment

Reviewers often describe the concerns that brought them to UPGUYS and how those concerns affected their daily lives before getting started.

Delivery

Discreet delivery across Canada

Plain packaging, often delivered the same week, directly to your door anywhere in Canada.

Pharmacist support

A pharmacist walks you through every step

Before starting treatment, a pharmacist personally calls to explain exactly how to use the medication.

Follow-up

Ongoing treatment reviews

Reviewers commonly describe follow-up calls, treatment reviews and ongoing support throughout their treatment.

Verified UPGUYS Patient Reviews from Trustpilot and Google

A selection of unedited patient reviews covering all UPGUYS programs. Trustpilot shows a 4.9 TrustScore across 460+ reviews. Our East Canada and West Canada fulfilment centres have a combined 2,600+ Google reviews with a 5.0 average rating.

Konstadinos

The process was easy . Everyone is friendly and professional. 4 weeks in now and I do feel a difference . More energy and feeling stronger .

Trustpilot 4 days ago
Jordan

Jordan

I am a newer member and patient of UPGUYS and the whole process has been nothing less than great! UPGUYS is thorough with answering all my questions, prompt and patient with me as I adjust to this new medication. I would recommend UPGUYS to anyone who is curious about getting their own levels checked and (if eligible) getting back to the best version of themselves

Google 6 days ago
Sylvain

Sylvain

(Translated by Google) What an exceptional team! ***** (Original) Quelle équipe exceptionnelle *****

Google 1 week ago

Brad

I’ve had a really positive experience with UPGUYS, especially with their TRT program. From the doctors to the customer service team, the entire process has been professional, straightforward, and supportive. Overall, UPGUYS has been a great experience. The combination of knowledgeable doctors, excellent customer service, and a smooth process has made me feel well supported throughout my TRT journey. I would definitely recommend UPGUYS to anyone looking for a professional and convenient approach to TRT.

Trustpilot 5 days ago
piotr

piotr

I honestly did not expect such an amazing positive reaction from my body. I’m 56 nowand I’m starting to feel like I’m 33again. I’m completely serious about these results. Even when I was younger, I never felt this good. Right now, I simply feel great.” thank you guys👍 thank you UPGUYS

Google 1 month ago
r

r

The customer service is undoubtedly great, however the cost of the medication is more than double what you would pay at the pharmacy. So if cost is a factor consider your GP or shop around.

Google 2 weeks ago

Cam

Why shop anywhere else?

Trustpilot 6 days ago
Scott

Scott

Great experience, very easy, not embarrassing, crazy fast shipping, standard is like 3 days!, highly recommend

Google 1 month ago
Serge

Serge

For quite some time, I had been dealing with low energy, fatigue, brain fog, mood changes, poor sleep, and a noticeable decline in my performance and motivation at the gym. I felt that something wasn’t right, but unfortunately, my family doctor didn’t really address my concerns. When I asked about having my testosterone checked, I was told that I didn’t need to have it checked and that what I was experiencing was likely just part of getting older. I eventually decided to pursue testing through an endocrinologist, and that’s when I discovered that my testosterone levels were much lower than I expected. My results showed a total testosterone of 11 nmol/L and free testosterone of 280 pmol/L. What was frustrating was that, despite my symptoms and these results, the endocrinologist told me that my numbers were “normal for a 56-year-old male.” That’s when I discovered UPGUYS, and their approach was completely different. They looked at the entire picture — my symptoms, my age, and my bloodwork — rather than simply looking at whether my results technically fell within a reference range. UPGUYS felt that my testosterone was very low and that my symptoms were consistent with low testosterone. They took my concerns seriously and, after reviewing my information, started me on TRT right away. After months of feeling like my concerns weren’t being heard, it was incredibly reassuring to finally have a medical provider take the time to look at the whole picture and offer treatment. I’m still early in my TRT journey, so I can’t comment on the long-term results yet, but my experience with UPGUYS so far has been excellent. The biggest difference for me has simply been feeling heard and taken seriously. If you’re a man experiencing symptoms that you suspect could be related to low testosterone and you’re being told, “That’s just normal for your age,” I’d definitely recommend getting properly evaluated and considering UPGUYS. Five stars for their responsiveness, professionalism, and willingness to actually listen. ⭐⭐⭐⭐⭐

Google 2 weeks ago

Michel

incredible service, very professionnal and fast delivery! Thank you UpGuys

Trustpilot 6 days ago
P.C

P.C

The Pharmacist called me during my work time when I was with a client, I asked him to call me back and he did with no blowback!! Very professional!!! Upguys understands we are busy in life and accomodate there customers!!!

Google 1 month ago
sayhihello

sayhihello

Very easy to use, valuable advice from them

Google 3 weeks ago

Todd

So far so good, very surprised at how professional they all are . Thought it was a scam at first, was leary about giving out my credit card before understanding the whole process but Uppguys is legit💪

Trustpilot 6 days ago
S

S

I have been with UPGUYS for just over a year now and I would absolutely recommend their services. They are an outstanding provider, easy to communicate with and have stellar products. And I always find the time to read over their weekly newsletter, which is well structured and highly informative. At 60+, and just beginning my TRT journey, it's comforting to have a provider like UPGUYS standing beside me.

Google 1 month ago
Eric

Eric

It can take months and be very expensive to see a specialist in your town. With UpGuys I had my lab requisition and it took a week to talk to a practitioner and she gave me a prescription, 4 days after I had my treatment. I can talk to a pharmacist very easily, they are very professional and if I need to talk to any other specialist someone will contact me. I recommend!!

Google 4 weeks ago

Baulne

Easy and helpful.

Trustpilot 1 week ago
Eric

Eric

Great customer service and fast shipping right to the house. I’ve been using UPGUYS for a few years now and it’s been a pleasure all along. From prescriptions, doctor phone consultations, online advice, shipping times, product information etc etc. Always helpful and I appreciate their efforts.

Google 1 month ago
Paul

Paul

UPGUYS are great to deal with - always supper responsive and flexible w treatment options - highly recommended !!!!!

Google 1 month ago

Richard

Wonderful company to deal with, informative, educational, helpful, and more importantly, care and understand the unique situations we are all in. Would highly recommend UpGuys, and their services and support. Great doctors as well, you won’t be disappointed.

Trustpilot 1 week ago
Adrien

Adrien

I really like the service and the results. TRT has helped me a lot. I don't like that my insurance won't cover it because it's not a Dr's referral and the contents of the compound are not identified on the prescription.

Google 2 months ago
Nicholas

Nicholas

Best services ever, best customer services, quick shipping and just best overall company. I love this company i never had a bad experience ever

Google 1 month ago

Steven

For a long time, I felt like doctors weren’t taking my concerns seriously. My testosterone was right near the bottom of the normal range, but because I was technically still within range, I felt like what I was experiencing was being overlooked. I decided to give UpGuys a try, and my experience has been completely different. I finally felt listened to. The medical team took the time to look at my bloodwork, symptoms, and how I was actually feeling instead of focusing on just one number. The staff has been wonderful to deal with, knowledgeable, responsive, and easy to talk to. It took some adjustments along the way to find what worked best for me, but they continued working with me and monitoring my treatment. Now my testosterone levels are toward the higher end of the appropriate range, and I’m very happy with where things are. If you’ve been struggling to feel heard or feel like your concerns are being dismissed because your numbers are technically “normal,” my experience with UpGuys has been very positive. I’m glad I reached out to them.

Trustpilot 1 week ago
Mark

Mark

I have taken the TRT cream with not gr8 results. I am on my 2nd vial of injectable and has been so beneficial. Increased stamina, strength, libido. Better sleep and better mood. Some weight gain, probably mostly muscle given my works with some water retention. Great product ,, hoping same results will continue. Thanks Doc and UPGUYS!

Google 3 months ago
Mocaiber

Mocaiber

Great team and very professional in all fronts

Google 1 month ago

Tyler

Up guys have been awesome from the first phone call. I would highly recommend them!

Trustpilot 1 week ago
Murry

Murry

Very easy and personal to talk to. Very helpfull

Google 3 months ago
Keth

Keth

Would definitely recommend up guys they made the process easy and small I was able to get the treatment I needed and already starting to see the difference

Google 1 month ago

Kelvin

Fantastic Customer Service. You won't be disappointed with this company! Highly recommend.

Trustpilot 1 week ago
Marc-André

Marc-André

(Translated by Google) Professional approach and we felt well supported by the administrative and medical staff. They were always quick to answer our questions. Thank you! (Original) Approche professionnelle et on se sent bien encadré par le personnel administratif et médical. Toujours prompts à nous répondre lorsque nous avons des interrogations. Merci !!!

Google 3 months ago
Clint

Clint

Great .. quick and prompt service. Easy to deal with and discreet

Google 1 month ago

Michael

Easy, quick and very thorough.

Trustpilot 1 week ago
Andy

Andy

Very professional.quick and so pleasant and easy to work with

Google 3 months ago
TODD

TODD

⭐⭐⭐⭐⭐ I had an excellent experience with UPGUYS. The entire process was professional, discreet, and incredibly convenient from start to finish. The team was knowledgeable, responsive, and took the time to answer all of my questions without making me feel rushed. I appreciated how easy they made everything, and the care I received exceeded my expectations. I would highly recommend UPGUYS to anyone looking for a trustworthy and professional men's health clinic.

Google 1 month ago

Lea

Working with UPGUYS is fast effective and the communication is beyond anything I could have ever expected. You reach out to them and they respond promptly. Any questions are answered and the requisitions and Dr follow up is seamless. They contact you when they know your running low. Great experience. Highly recommended.

Trustpilot 1 week ago
Brad

Brad

Excellent communication and speedy process

Google 4 months ago
Brian

Brian

Fast, flexible, responsive and supportive. Helped me when my doctor dismissed my concerns. 100% recommended without hesitation.

Google 2 months ago

Amir

The Oder delivered on time and have a an amazing experience with customer service.

Trustpilot 1 week ago
bruno

bruno

My Experience with UPGuys has been Excellent the Doctors are so easy to talk to and they Listen to what your needs are, And also the Pharmacist she great she literally went threw everything with me to make sure I am using the Medication Properly. I Highly Recommend UpGuys.

Google 4 months ago
Barry

Barry

I feel fantastic and these people are very professional 👏

Google 2 months ago

Aaron

I’ve needed hormone replacement therapy for a long time, public health was not willing to prescribe the medication, and other clinics I’ve found charged very high fees in a membership like structure, which seemed craz. The service and pricing I’ve received here at UpGuys has been honestly the best I’ve found. It is far more convenient than trying to navigate the public funded healthcare system, especially for follow ups. Having low testosterone was one of the weirdest feelings; I didn’t know/didn’t think that one hormone could influence the quality of my life so much. Seriously. Since my levels have been normal with treatment, just about everything from my mood to the way my brain functions, feels so much better. Throughout the process of finding and beginning to use a clinic online, it felt like I was seeking a specific outcome when I’d already been told no. I realized that taking an active approach towards this was advocating for myself in a way I’ve always encouraged others to do for themselves. Looking back, I’ve realized that the time I spent without having my levels in a normal range, where they needed to be, was doing such a disservice to myself. I highly recommend that anyone reading this and thinks they might be struggling with this issue to look into it.

Trustpilot 1 week ago
Curtis

Curtis

Excellent service and highly recommend, I was self medicating with grey market test, up guys have professionals who helped guide me through balancing my levels before I had done any permanent damage. There service team and team of medical professionals were very respectful and client focused. My mood and body have balanced out since I have followed there advice. Thank you!

Google 4 months ago
Dan

Dan

Very smooth process, nothing needs to change. After a couple of weeks I'm feeling much better.

Google 2 months ago

Shawn

They did a great job of making it easy. They do a thorough job of reviewing everything with you and the following ups are awesome!

Trustpilot 1 week ago
Shane

Shane

Quick and easy and the communication is top notch and everything is packaged nice and discreet. Going in questioning this whole thing and now they treat you like a friend and they care. Any questions are usually answered within an hour. Very happy so far thanks UPGuys

Google 4 months ago
Joe

Joe

If you’re looking for TRT look no further than UPGUYS. The process was simple and the one on one service helps answering any questions you may have. They will guide you the entire way into feeling more energetic and youthful.

Google 2 months ago

Daniel

Effective and fast!!

Trustpilot 1 week ago
Corey

Corey

Great people to deal with, very on time with everything, from appointments, phone calls and delivery! Very straight forward, helpful and responsive. Can't thank you enough for taking me in as a new patient! Looking forward to more interaction, info and standing behind me, making me a better me!

Google 4 months ago
James

James

Very fast service and very friendly staff. They make you fell very comfortable! Highly recommend using UPGUYS!

Google 2 months ago

How UPGUYS Collects and Verifies Reviews

Every review on this page is published on Google or Trustpilot. We don't write them, we can't edit them, and we can't take them down.

You start your treatment with UPGUYS

At any point in your treatment, you can leave a review on Google or Trustpilot. We encourage it, because an honest account of the experience is what helps the next man decide.

The platform verifies your account

Both Google and Trustpilot require a verified account before a review is accepted. We cannot edit or remove any review once posted.

Your review goes live: good or bad

We display what patients actually say. Numbers refresh weekly from each platform's public page.

Ask AI about UPGUYS

Common Questions About UPGUYS Reviews

Questions men ask about UPGUYS reviews and the clinic, answered honestly.

Are UPGUYS reviews from real patients?
Yes. All UPGUYS reviews shown on this page are sourced directly from Google and Trustpilot, where they were posted by UPGUYS patients sharing their experiences.
Is UPGUYS a legitimate Canadian clinic?
Yes. UPGUYS is a legitimate Canadian physician-led telehealth and pharmacy platform that has operated since 2020 and served more than 170,000 men across Canada. UPGUYS connects patients with licensed Canadian medical practitioners for consultations. When treatment is appropriate, prescriptions are issued by practitioners and dispensed by licensed Canadian pharmacies, with pharmacist support provided throughout the process.
Does UPGUYS show negative reviews too?
Yes. The UPGUYS reviews page includes both positive and critical reviews sourced directly from Google and Trustpilot, giving readers a broader view of patient experiences.
What is UPGUYS's Trustpilot rating?
UPGUYS is rated Excellent on Trustpilot, with a 4.9 TrustScore out of 5 based on more than 460 reviews. The current rating and all published reviews are available on UPGUYS's Trustpilot profile.
How does UPGUYS compare to other Canadian men's health clinics?
UPGUYS combines convenient online access with Canadian medical oversight and pharmacy support. Patients consult with licensed Canadian practitioners, and when treatment is appropriate, prescriptions are dispensed by licensed Canadian pharmacies. Reviews frequently mention thorough consultations, pharmacist guidance, transparent pricing and discreet delivery.
What do patients most commonly praise about UPGUYS?
Patients most commonly praise UPGUYS for transparent pricing, thorough consultations with licensed Canadian practitioners, pharmacist support, responsive service and fast, discreet delivery. These themes appear repeatedly in reviews on Google and Trustpilot.
Does UPGUYS operate across all of Canada?
Yes. UPGUYS provides online care and medication delivery across Canada through licensed Canadian practitioners and pharmacies in Western and Eastern Canada, serving patients nationwide. Access to specific programs depends on provincial availability and individual eligibility.