Verified Patient Reviews
Over 3,100 verified reviews across Google and Trustpilot from men who have used UPGUYS for low testosterone treatment, ED, and hair loss since 2020. All reviews are published on independent platforms. UPGUYS cannot edit or remove any verified review once posted.
Recurring themes from real patient reviews. These are the things men bring up again and again when they write about their experience with UPGUYS.
Pricing
No fee for practitioner calls, lab requisitions, or shipping. Patients only pay for medication if a prescription is issued.
Medical quality
Thorough calls with licensed Canadian practitioners who take the time to understand their concerns and recommend the appropriate next step.
Before treatment
Reviewers often describe the concerns that brought them to UPGUYS and how those concerns affected their daily lives before getting started.
Delivery
Plain packaging, often delivered the same week, directly to your door anywhere in Canada.
Pharmacist support
Before starting treatment, a pharmacist personally calls to explain exactly how to use the medication.
Follow-up
Reviewers commonly describe follow-up calls, treatment reviews and ongoing support throughout their treatment.
A selection of unedited patient reviews covering all UPGUYS programs. Trustpilot shows a 4.9 TrustScore across 570+ reviews. Our East Canada and West Canada fulfilment centres have a combined 2,600+ Google reviews with a 5.0 average rating.
Flavio
Fast and easy to contact, get lab tests done and get the prescription Great customer service team
James
I am very impressed with the qualifying process for the program.from the preliminary questions asked and the phone interviews with the professionals in this program to the blood work,availability of and choice of the different applications for each individual accepted into the program and the follow up with documenting your progress. I would not hesitate to refer someone to the TRT program James
Timothy
UPGUYS is a reliable company. Their staff are professional and easy to deal with it. The products they provide are effective and affordable. They provide lots of information about their products & services. Keep it up & going!
Sean
Right from the beginning upguys has been easy to contact and upfront with any questions I havr. The instructions on what to do are crystal clear and they are very detailed. I recommend them to any man looking into their company.
Alex
I had received amazing customer service from start to finish with my inquiry. The shipping was extremely fast too! Pricing wise, they are incredibly hard to beat with everything that they offer taken into consideration. Very professional with their processes and how they operate. I highly recommend checking out UPGUYS - they will not disappoint.
Michael
I can't say enough good things about my experience with UPGUYS! From the initial consultation to speaking with the doctors and nurse practitioners, the entire process has been professional, informative, and seamless. Everyone I've dealt with has been knowledgeable, approachable, and genuinely interested in helping me feel my best. Since starting TRT, the difference in how I feel has been incredible. My energy levels are back, I'm crushing it in the gym, my recovery has improved, and both physically and mentally, I feel fantastic. I'm looking and feeling better than I have in years! I've always been committed to training hard, eating well, and maintaining a solid vitamin and supplement routine. Adding medically supervised TRT to that lifestyle has honestly been one of the best decisions I've made for my overall well-being. A huge thank you to the entire UPGUYS team for making the experience so positive. It's refreshing to deal with healthcare professionals who listen, take your concerns seriously, and genuinely care about your progress. Highly recommend UPGUYS to any man looking to take his health seriously and explore whether TRT might be right for him!
Jeffrey
Fast service, helpful and informative doctors, constant updates on current knowledge and science
Jordan
I am a newer member and patient of UPGUYS and the whole process has been nothing less than great! UPGUYS is thorough with answering all my questions, prompt and patient with me as I adjust to this new medication. I would recommend UPGUYS to anyone who is curious about getting their own levels checked and (if eligible) getting back to the best version of themselves
Daniel
UPGUYS. Has improved my quality of life in a short time.Since starting trt my energy and mood are up, I have the energy to be more consistent in the gym also. Feeling and seeing results. Professional service, based on blood work that gets you to optimization. Thank you!
Alex
Fast and Reliable
piotr
I honestly did not expect such an amazing positive reaction from my body. I’m 56 nowand I’m starting to feel like I’m 33again. I’m completely serious about these results. Even when I was younger, I never felt this good. Right now, I simply feel great.” thank you guys👍 thank you UPGUYS
Roger
Always easy and convenient to deal with they go above and beyond to help.
Chris
Fast responses and shipping Reliable cistomer service
Scott
Great experience, very easy, not embarrassing, crazy fast shipping, standard is like 3 days!, highly recommend
Mr.
Great service and very helpful.
Christopher
Very prompt service. Once I was approved by the doctor my package was shipped and arrived the next day. Instructions from the doctor, and then by the pharmacist, were very clear and straightforward. The video on how to administer the treatment made it so simple. Overall it’s been a very easy process.
P.C
The Pharmacist called me during my work time when I was with a client, I asked him to call me back and he did with no blowback!! Very professional!!! Upguys understands we are busy in life and accomodate there customers!!!
David
Wow , I am very impressed with the staff and the doctors at UPGUYS Very fast, polite and professional service. They wasted no time in Diagnosing me on the phone and shipping my order all within a couple of days.Great price too Thanks UPGUYS ! Two thumbs UP 👍👍😀
Marco
Excellent customer service, great communication, and fast delivery. Very satisfied with my experience!
S
I have been with UPGUYS for just over a year now and I would absolutely recommend their services. They are an outstanding provider, easy to communicate with and have stellar products. And I always find the time to read over their weekly newsletter, which is well structured and highly informative. At 60+, and just beginning my TRT journey, it's comforting to have a provider like UPGUYS standing beside me.
Seb
(Translated by Google) Simple and practical, really effective. (Original) Simple et pratique, vraiment efficace.
Patrick
Everyone is courteous and helpful always quick replies when questions are asked, all around great service and great program, anyone on the fence about joining dont wait, ive been on for almost 2yrs and I love it
Eric
Great customer service and fast shipping right to the house. I’ve been using UPGUYS for a few years now and it’s been a pleasure all along. From prescriptions, doctor phone consultations, online advice, shipping times, product information etc etc. Always helpful and I appreciate their efforts.
Sylvain
(Translated by Google) What an exceptional team! ***** (Original) Quelle équipe exceptionnelle *****
Michael
Serious company, good service and fast delivery.
Adrien
I really like the service and the results. TRT has helped me a lot. I don't like that my insurance won't cover it because it's not a Dr's referral and the contents of the compound are not identified on the prescription.
r
The customer service is undoubtedly great, however the cost of the medication is more than double what you would pay at the pharmacy. So if cost is a factor consider your GP or shop around.
Marc
Always responsive on weekends by text any questions happy about blood work is done.
Mark
I have taken the TRT cream with not gr8 results. I am on my 2nd vial of injectable and has been so beneficial. Increased stamina, strength, libido. Better sleep and better mood. Some weight gain, probably mostly muscle given my works with some water retention. Great product ,, hoping same results will continue. Thanks Doc and UPGUYS!
Serge
For quite some time, I had been dealing with low energy, fatigue, brain fog, mood changes, poor sleep, and a noticeable decline in my performance and motivation at the gym. I felt that something wasn’t right, but unfortunately, my family doctor didn’t really address my concerns. When I asked about having my testosterone checked, I was told that I didn’t need to have it checked and that what I was experiencing was likely just part of getting older. I eventually decided to pursue testing through an endocrinologist, and that’s when I discovered that my testosterone levels were much lower than I expected. My results showed a total testosterone of 11 nmol/L and free testosterone of 280 pmol/L. What was frustrating was that, despite my symptoms and these results, the endocrinologist told me that my numbers were “normal for a 56-year-old male.” That’s when I discovered UPGUYS, and their approach was completely different. They looked at the entire picture — my symptoms, my age, and my bloodwork — rather than simply looking at whether my results technically fell within a reference range. UPGUYS felt that my testosterone was very low and that my symptoms were consistent with low testosterone. They took my concerns seriously and, after reviewing my information, started me on TRT right away. After months of feeling like my concerns weren’t being heard, it was incredibly reassuring to finally have a medical provider take the time to look at the whole picture and offer treatment. I’m still early in my TRT journey, so I can’t comment on the long-term results yet, but my experience with UPGUYS so far has been excellent. The biggest difference for me has simply been feeling heard and taken seriously. If you’re a man experiencing symptoms that you suspect could be related to low testosterone and you’re being told, “That’s just normal for your age,” I’d definitely recommend getting properly evaluated and considering UPGUYS. Five stars for their responsiveness, professionalism, and willingness to actually listen. ⭐⭐⭐⭐⭐
Kevin
These folks are top notch! Best in the business. They are an extremely organized fine tuned machine with phenomenal customer service A++++
Murry
Very easy and personal to talk to. Very helpfull
sayhihello
Very easy to use, valuable advice from them
Trent
The ease to get the RX and then use it on line with same company.
Marc-André
(Translated by Google) Professional approach and we felt well supported by the administrative and medical staff. They were always quick to answer our questions. Thank you! (Original) Approche professionnelle et on se sent bien encadré par le personnel administratif et médical. Toujours prompts à nous répondre lorsque nous avons des interrogations. Merci !!!
Eric
It can take months and be very expensive to see a specialist in your town. With UpGuys I had my lab requisition and it took a week to talk to a practitioner and she gave me a prescription, 4 days after I had my treatment. I can talk to a pharmacist very easily, they are very professional and if I need to talk to any other specialist someone will contact me. I recommend!!
Randy
They make it very easy
Andy
Very professional.quick and so pleasant and easy to work with
Paul
UPGUYS are great to deal with - always supper responsive and flexible w treatment options - highly recommended !!!!!
Brayson
Customer service is very quick to respond and always there to help. My delivery came in quickly and there was no issues with anything.
Brad
Excellent communication and speedy process
Nicholas
Best services ever, best customer services, quick shipping and just best overall company. I love this company i never had a bad experience ever
David
This company was a pleasure to deal with on all levels. They were all very polite professional, and informative an easy going bunch for sure.I had the Minoxidil in my hamd within 3 days ,free shipping was a bonus. And there proce was Awesome too Thanks UpGuys 2 thimbs up 👍 And 5 ⭐
bruno
My Experience with UPGuys has been Excellent the Doctors are so easy to talk to and they Listen to what your needs are, And also the Pharmacist she great she literally went threw everything with me to make sure I am using the Medication Properly. I Highly Recommend UpGuys.
Mocaiber
Great team and very professional in all fronts
Squish
Great discrete service.
Curtis
Excellent service and highly recommend, I was self medicating with grey market test, up guys have professionals who helped guide me through balancing my levels before I had done any permanent damage. There service team and team of medical professionals were very respectful and client focused. My mood and body have balanced out since I have followed there advice. Thank you!
Keth
Would definitely recommend up guys they made the process easy and small I was able to get the treatment I needed and already starting to see the difference
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Questions men ask about UPGUYS reviews and the clinic, answered honestly.