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UPGUYS testosterone replacement therapy (TRT) reviews

Verified Patient Reviews

UPGUYS Reviews: What Patients Say About Low Testosterone Treatment

Thousands of Canadian men have started low testosterone treatment with UPGUYS since 2020. The reviews on this page come from verified Trustpilot patients writing about their testosterone treatment.

Rating 5.0 2,601 reviews

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What Patients Consistently Report in Their Reviews About the UPGUYS Low Testosterone Treatment Program

Recurring themes from patient reviews of the UPGUYS Low Testosterone Treatment Program. These are the experiences men mention again and again when describing their treatment journey.

Pricing

Zero upfront costs

No fee for lab requisitions, consultations or shipping. Patients only pay for medication if a prescription is issued.

Medical quality

Real doctor calls, not a questionnaire

Thorough calls with licensed Canadian practitioners who review bloodwork in detail, not just a quick sign-off.

Before treatment

What living with Low T feels like

Fatigue, poor sleep, low sex drive, putting on weight and losing strength. Reviewers most often describe some combination of these before getting started with treatment.

Delivery

Discreet delivery across Canada

Plain packaging, signature required, often same-week, delivered to the door anywhere in Canada.

Pharmacist support

A pharmacist walks you through every step

Before the first dose, a pharmacist personally calls to explain exactly how to use the medication.

Follow-up

Routine bloodwork and dose reviews

Reviewers commonly describe follow-up bloodwork, doctor calls and dose reviews throughout their treatment.

Verified UPGUYS Low Testosterone Treatment Reviews

A selection of unedited patient reviews about the UPGUYS Low Testosterone Treatment Program. Trustpilot shows a 4.9 TrustScore across 460+ reviews. Our Eastern Canada and Western Canada fulfilment centres have a combined 2,600+ Google reviews with a 5.0 average rating.

Trustpilot 4.9 / 5 461 reviews

Trustpilot
Jordan

Jordan

I am a newer member and patient of UPGUYS and the whole process has been nothing less than great! UPGUYS is thorough with answering all my questions, prompt and patient with me as I adjust to this new medication. I would recommend UPGUYS to anyone who is curious about getting their own levels checked and (if eligible) getting back to the best version of themselves

Jordan, 6 days ago

Read Jordan's review on Google, published
piotr

piotr

I honestly did not expect such an amazing positive reaction from my body. I’m 56 nowand I’m starting to feel like I’m 33again. I’m completely serious about these results. Even when I was younger, I never felt this good. Right now, I simply feel great.” thank you guys👍 thank you UPGUYS

piotr, 1 month ago

Read piotr's review on Google, published
P.C

P.C

The Pharmacist called me during my work time when I was with a client, I asked him to call me back and he did with no blowback!! Very professional!!! Upguys understands we are busy in life and accomodate there customers!!!

P.C, 1 month ago

Read P.C's review on Google, published
S

S

I have been with UPGUYS for just over a year now and I would absolutely recommend their services. They are an outstanding provider, easy to communicate with and have stellar products. And I always find the time to read over their weekly newsletter, which is well structured and highly informative. At 60+, and just beginning my TRT journey, it's comforting to have a provider like UPGUYS standing beside me.

S, 1 month ago

Read S's review on Google, published
Eric

Eric

Great customer service and fast shipping right to the house. I’ve been using UPGUYS for a few years now and it’s been a pleasure all along. From prescriptions, doctor phone consultations, online advice, shipping times, product information etc etc. Always helpful and I appreciate their efforts.

Eric, 1 month ago

Read Eric's review on Google, published
Adrien

Adrien

I really like the service and the results. TRT has helped me a lot. I don't like that my insurance won't cover it because it's not a Dr's referral and the contents of the compound are not identified on the prescription.

Adrien, 2 months ago

Read Adrien's review on Google, published
Mark

Mark

I have taken the TRT cream with not gr8 results. I am on my 2nd vial of injectable and has been so beneficial. Increased stamina, strength, libido. Better sleep and better mood. Some weight gain, probably mostly muscle given my works with some water retention. Great product ,, hoping same results will continue. Thanks Doc and UPGUYS!

Mark, 3 months ago

Read Mark's review on Google, published
Marc-André

Marc-André

(Translated by Google) Professional approach and we felt well supported by the administrative and medical staff. They were always quick to answer our questions. Thank you! (Original) Approche professionnelle et on se sent bien encadré par le personnel administratif et médical. Toujours prompts à nous répondre lorsque nous avons des interrogations. Merci !!!

Marc-André, 3 months ago

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bruno

bruno

My Experience with UPGuys has been Excellent the Doctors are so easy to talk to and they Listen to what your needs are, And also the Pharmacist she great she literally went threw everything with me to make sure I am using the Medication Properly. I Highly Recommend UpGuys.

bruno, 4 months ago

Read bruno's review on Google, published
Curtis

Curtis

Excellent service and highly recommend, I was self medicating with grey market test, up guys have professionals who helped guide me through balancing my levels before I had done any permanent damage. There service team and team of medical professionals were very respectful and client focused. My mood and body have balanced out since I have followed there advice. Thank you!

Curtis, 4 months ago

Read Curtis's review on Google, published
Shane

Shane

Quick and easy and the communication is top notch and everything is packaged nice and discreet. Going in questioning this whole thing and now they treat you like a friend and they care. Any questions are usually answered within an hour. Very happy so far thanks UPGuys

Shane, 4 months ago

Read Shane's review on Google, published
Corey

Corey

Great people to deal with, very on time with everything, from appointments, phone calls and delivery! Very straight forward, helpful and responsive. Can't thank you enough for taking me in as a new patient! Looking forward to more interaction, info and standing behind me, making me a better me!

Corey, 4 months ago

Read Corey's review on Google, published
Work

Work

UPGUYS are a lifesaver ! No monthly subscriptions . Fast delivery ! You speak with a doctor within a couple days . Your life can turn around for the good with these guys ! If u have any questions or concerns they are Fast to get back to you ! Im definitely recommending you guys!

Work, 5 months ago

Read Work's review on Google, published

Rated 5.0 / 5 based on 2,089 reviews. Showing our most recent reviews.

r

r

The customer service is undoubtedly great, however the cost of the medication is more than double what you would pay at the pharmacy. So if cost is a factor consider your GP or shop around.

r, 2 weeks ago

Read r's review on Google, published
Serge

Serge

For quite some time, I had been dealing with low energy, fatigue, brain fog, mood changes, poor sleep, and a noticeable decline in my performance and motivation at the gym. I felt that something wasn’t right, but unfortunately, my family doctor didn’t really address my concerns. When I asked about having my testosterone checked, I was told that I didn’t need to have it checked and that what I was experiencing was likely just part of getting older. I eventually decided to pursue testing through an endocrinologist, and that’s when I discovered that my testosterone levels were much lower than I expected. My results showed a total testosterone of 11 nmol/L and free testosterone of 280 pmol/L. What was frustrating was that, despite my symptoms and these results, the endocrinologist told me that my numbers were “normal for a 56-year-old male.” That’s when I discovered UPGUYS, and their approach was completely different. They looked at the entire picture — my symptoms, my age, and my bloodwork — rather than simply looking at whether my results technically fell within a reference range. UPGUYS felt that my testosterone was very low and that my symptoms were consistent with low testosterone. They took my concerns seriously and, after reviewing my information, started me on TRT right away. After months of feeling like my concerns weren’t being heard, it was incredibly reassuring to finally have a medical provider take the time to look at the whole picture and offer treatment. I’m still early in my TRT journey, so I can’t comment on the long-term results yet, but my experience with UPGUYS so far has been excellent. The biggest difference for me has simply been feeling heard and taken seriously. If you’re a man experiencing symptoms that you suspect could be related to low testosterone and you’re being told, “That’s just normal for your age,” I’d definitely recommend getting properly evaluated and considering UPGUYS. Five stars for their responsiveness, professionalism, and willingness to actually listen. ⭐⭐⭐⭐⭐

Serge, 2 weeks ago

Read Serge's review on Google, published
Eric

Eric

It can take months and be very expensive to see a specialist in your town. With UpGuys I had my lab requisition and it took a week to talk to a practitioner and she gave me a prescription, 4 days after I had my treatment. I can talk to a pharmacist very easily, they are very professional and if I need to talk to any other specialist someone will contact me. I recommend!!

Eric, 4 weeks ago

Read Eric's review on Google, published
TODD

TODD

⭐⭐⭐⭐⭐ I had an excellent experience with UPGUYS. The entire process was professional, discreet, and incredibly convenient from start to finish. The team was knowledgeable, responsive, and took the time to answer all of my questions without making me feel rushed. I appreciated how easy they made everything, and the care I received exceeded my expectations. I would highly recommend UPGUYS to anyone looking for a trustworthy and professional men's health clinic.

TODD, 1 month ago

Read TODD's review on Google, published
Joe

Joe

If you’re looking for TRT look no further than UPGUYS. The process was simple and the one on one service helps answering any questions you may have. They will guide you the entire way into feeling more energetic and youthful.

Joe, 2 months ago

Read Joe's review on Google, published
L-P

L-P

Best customer's service ever, throughout the process, before and after you start the treatment with them, you can call them, text them, email them and even contact them from the website, always quick to reach back and answer your questions, I highly recommend them.

L-P, 2 months ago

Read L-P's review on Google, published
Matt

Matt

They helped me every step of the way in getting my testosterone tested and then explaining how trt will work. I can honestly say that trt has changed my life and UPGUYS are a very big part of it

Matt, 2 months ago

Read Matt's review on Google, published

Rated 5.0 / 5 based on 512 reviews. Showing our most recent reviews.

How UPGUYS Collects and Verifies Reviews

Every review on this page is published on Google or Trustpilot. We don't write them, we can't edit them, and we can't take them down.

You start your treatment with UPGUYS

At any point in your treatment, you can leave a review on Google or Trustpilot. We encourage it, because an honest account of the experience is what helps the next man decide.

The platform verifies your account

Both Google and Trustpilot require a verified account before a review is accepted. We cannot edit or remove any review once posted.

Your review goes live: good or bad

We display what patients actually say. Numbers refresh weekly from each platform's public page.

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Common Questions About UPGUYS Reviews

Questions men ask before starting low testosterone treatment with UPGUYS, answered honestly.

Are UPGUYS low testosterone treatment reviews from real patients?
Yes. All UPGUYS low testosterone treatment reviews shown on this page are sourced directly from Trustpilot, where they were posted by patients sharing their experiences with the UPGUYS Low Testosterone Treatment Program.
Do UPGUYS low testosterone treatment reviews mention negative experiences or issues?
Yes. The public UPGUYS Trustpilot profile includes both positive and critical reviews. Experiences with low testosterone treatment can vary, and eligibility, monitoring and treatment adjustments are determined individually by a licensed Canadian medical practitioner.
How do UPGUYS low testosterone treatment reviews compare with reviews of other Canadian clinics?
UPGUYS reviews commonly mention the online process, practitioner consultations, bloodwork, pharmacist support, ongoing monitoring and discreet medication delivery. UPGUYS is a Canadian physician-led telehealth and pharmacy platform, so patients can complete most of the treatment process online. Services, pricing and treatment models vary among Canadian providers.
Is UPGUYS a legitimate Canadian provider of low testosterone treatment?
Yes. UPGUYS is a legitimate Canadian physician-led telehealth and pharmacy platform that has operated since 2020 and served more than 170,000 men across Canada. UPGUYS connects patients with licensed Canadian medical practitioners for consultations. When treatment is appropriate, prescriptions are issued by practitioners and dispensed by licensed Canadian pharmacies, with pharmacist support provided throughout the process.
How much does low testosterone treatment with UPGUYS cost?
UPGUYS does not charge for lab requisition authorization, practitioner consultations or standard medication delivery. Patients pay for medication only when it is prescribed and they choose to proceed with treatment. Medication costs depend on the prescribed treatment; laboratory charges, if any, depend on the patient's province and coverage. See the UPGUYS Low Testosterone Treatment page for current pricing information.
What do patients commonly mention in UPGUYS low testosterone treatment reviews?
Patients commonly mention the practitioner consultation, bloodwork review, pharmacist guidance, straightforward online process, discreet medication delivery and ongoing follow-up. Individual experiences and treatment outcomes vary.
What do patients say about the UPGUYS low testosterone treatment process?
Reviews commonly describe an online assessment followed by bloodwork and a consultation with a licensed Canadian medical practitioner. When treatment is appropriate, patients also speak with a pharmacist before their medication is dispensed and delivered.
Do UPGUYS low testosterone treatment reviews describe ongoing monitoring and follow-up?
Yes. Reviews mention follow-up bloodwork, practitioner consultations and treatment adjustments when clinically appropriate. Monitoring requirements depend on the patient's treatment plan and clinical circumstances.
Do all patients have the same experience with low testosterone treatment?
No. Reviews describe individual patient experiences and should not be interpreted as guaranteed results. Eligibility, treatment recommendations, response and follow-up needs vary from person to person.

Ready when you are

Start your low testosterone assessment

Start with a free online assessment. We send a lab requisition, a licensed Canadian practitioner reviews your bloodwork with you, and you only pay for your medications if a prescription is issued.

Start your free Low T assessment